Shipping Methods:
We offer standard and expedited shipping options. Estimated delivery times are between 7 to 14 days for standard shipping and 5 to 7 days for expedited shipping.
Shipping Locations:
We currently ship to USA. Please note any shipping restrictions or limitations.
Shipping Costs:
Shipping costs are calculated based on flat rate, weight, etc. Additional fees may apply for the following specific circumstances:
Expedited Shipping :
If you choose expedited shipping, additional charges will be applied.
Remote or Hard-to-Reach Areas :
Some locations may incur additional shipping fees due to their remoteness or difficulty in access. Customers will be notified of any such charges before finalizing their purchase.
Failed Delivery Attempts :
If a delivery attempt is unsuccessful due to reasons such as incorrect address or unavailability, additional delivery charges may apply for subsequent attempts.
We strive to maintain transparency in our shipping costs, and any additional fees will be clearly communicated to customers during the checkout process. For further clarification or inquiries, please contact our customer service team.
Order Processing Time:
Please allow 2 to 3 business days for order processing and dispatch.
Tracking Information :
Order tracking is available for all shipments. You will receive a tracking number via email once your order has been dispatched.
Shipping Updates :
Stay informed with regular shipping updates, including confirmation emails and tracking number notifications.
Shipping Delays :
While we strive for timely deliveries, please be aware that unforeseen circumstances like weather or holidays may cause shipping delays.
International Shipping :
We offer international shipping. Shipping costs and delivery times vary by location. Customers are responsible for any customs duties or taxes.
Lost or Stolen Packages :
If you suspect that your package is lost or stolen during shipping, please follow these steps:
Check Tracking Information :
Verify the tracking information provided to see the latest status of your package. Sometimes, there may be delays that are not indicative of a lost or stolen package.
Contact the Carrier :
Reach out to the shipping carrier (e.g., USPS, FedEx, UPS,DHL) using the provided tracking number. Inquire about the status of your package and ask if there have been any delivery issues.
Confirm Delivery Address :
Ensure that the delivery address provided during checkout is accurate. Sometimes, packages are delivered to a neighbor or held at a local facility.
Wait a Few Days :
In some cases, packages marked as lost or stolen may still be delivered after a few days. Please allow a reasonable amount of time for the delivery to be completed.
Contact Zenith Zoo Customer Service :
If the issue persists, contact our customer service team at or [phone number]. Provide your order details and any information you gathered from the carrier.
File a Claim :
If necessary, our customer service team will guide you through the process of filing a claim with the shipping carrier. This may involve providing additional information to facilitate the investigation.
Reshipment or Refund :
Depending on the outcome of the carrier's investigation, we will work with you to either reship the lost/stolen items or issue a refund as per our [return and refund policy].
Returns Due to Non-Delivery :
In the event a package cannot be delivered, please refer to our [return and refund policy].
Contact Information:
For shipping inquiries, contact our customer service team at Zenithzoopets@gmail.com or +13022048320 during 24/7.
Shipping Policy Changes :
We reserve the right to modify this policy. Any changes will be clearly communicated to customers.
We reserve the right to modify this policy. Any changes will be clearly communicated to customers.
