Return Eligibility: 

You can return a product within 30 days of purchase if it's damaged upon arrival or if you receive the wrong item. 

Refund Process: 

To request a refund, reach out to our customer service team with your order details. We'll process refunds back to your original payment method or offer store credit. 

Condition of Returned Items: 

For a refund, the item must be in its original condition and packaging. 

Return Shipping: 

Customers are responsible for return shipping costs. If it's our mistake, we'll provide a return shipping label to make it easier for you. 

Refund Time-frame: 

Expect your refund within 8 to 10 business days after we’ve received and inspected your return to let you know if the refund was approved or not. Please understand there might be occasional delays. Just keep in mind that it might take some time for your bank or credit card company to process and complete the refund as well. 

Exclusions: 

Customized or personalized items can't be returned. Some other items may have specific return conditions. 

Contact Information: 

For any return or refund questions, get in touch with our customer service team at Zenithzoopets@gmail.com or +13022048320  during 24/7. 

Exceptions and Special Cases: 

We handle pre-orders and back ordered items with special care. 

Legal Compliance: 

Our policy aligns with consumer protection laws and regulations to ensure fairness and transparency. 

Policy Changes: 

We might update this policy, but any changes will be clearly communicated to you. 

Customer Education: 

Please check your products upon delivery. If you notice any issues, let us know promptly.